Funeral services and merchandise generally consist of which of the following?

• A. Chapels and music
• B. Administrative overhead
• C. Staff, facilities and vehicles; casket, vault and burial garments
• D. Flowers and keepsakes

Answer: (C)

Funeral services and merchandise are typically described as the combination of what the funeral home provides as a service plus the essential goods used in the service. The best choice reflects that mix: the professional side includes staff, facilities, and vehicles—the people, the space, and the transportation needed to conduct the funeral. The merchandise side includes tangible items required for burial or cremation, such as the casket, vault, and burial garments. Together, these elements form the standard package described as funeral services and merchandise.

Flowers and keepsakes are merchandise, but they don’t cover the entire service-plus-merchandise bundle and aren’t the core items of the package. Administrative overhead isn’t a product or service item sold to families. Chapels and music can be part of a service, but they don’t alone represent the full combination of services and required merchandise.