Which of the following best describes the documents required by the FTC to be given to the customer for retention?

• A. General Price List
• B. Outer Burial Container Price List
• C. General Price List and Statement of Funeral Goods and Services Selected
• D. Statement of Funeral Goods and Services Selected

Answer: (C)

The FTC Funeral Rule requires clear price disclosures and a written record of what the consumer chooses. The General Price List must be provided to every customer so they can compare items and know what is offered and at what price. The Statement of Funeral Goods and Services Selected must also be given at the arrangement conference to show exactly which goods and services were chosen along with their prices. Providing both gives the consumer a complete, retainable record of what was discussed and selected. An Outer Burial Container Price List is required only if an outer burial container is chosen, not in every case. So, the best answer is the combination of the General Price List and the Statement of Funeral Goods and Services Selected.